On 19/07/2012 13:42, Andrew J. Daykin
wrote:
Hello,
I understand that my employer has a support contract, how do I
go about requesting support on iText? What information do I need
to supply in my query.
Normally, your employer has received a mail from an account
manager at sales. In this mail, he was asked to provided a number
of e-mail addresses (gmail addresses are usually not accepted).
We're in the process of switching to another ticketing system.
Little by little we're (re)registering the addresses that were
sent to us. As soon as you're registered in the ticketing system,
you get a username/password so that you can log in on the system
and trace the status of your inquiry.
As you're using a gmail address, it's impossible to see who your
employer is. Therefore it's impossible to find out who your
account manager is, nor if your employer has registered any
addresses for support.
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